Refunds & cancellation

School fees paid by a parent

When you pay fees through Unistha, the money goes to your school’s own payment gateway account and settles into your school’s own bank account. Rixroent Private Limited does not receive it, hold it or take a cut of it. We raise the bill, record your payment against the right invoice and issue your receipt.

So a refund of school fees is your school’s decision. Ask the school office. Whether fees are returned — on withdrawal, on a duplicate payment, on a bill raised in error — is set by the school’s own fee rules and by CBSE and state regulations, not by us.

• Paid twice by accident, or paid and the bill still shows as due? Tell the school office and they can see both the payment and the invoice on their screen. A genuine duplicate is normally returned in full.
• Payment left your account but no receipt appeared? Give it a few minutes — a gateway can be slow to confirm. If it has not settled by the next working day, tell the office; the payment is traceable by its reference.
• Where the school approves a refund, it is returned to the card, account or UPI ID it came from. Once the school issues it, banks usually take five to seven working days.

We will always help a school trace or reverse a payment. We cannot authorise one, because it is not our money to return.

A school's subscription to Unistha

A school subscribes for a period agreed in writing, priced on the number of students and the modules switched on. That written agreement sets the term, the notice period and any refund — it is the document to read first, and it prevails over this page.

• Cancelling: tell us in writing before the notice period in the agreement, and the subscription ends at the end of the current period. We do not roll a school into a new year it has said it does not want.
• Part-used periods: a period already served is not normally refunded, because the service was provided for it. Where we have failed to provide it, say so and we will put it right — by credit or by refund.
• Charged in error — the wrong plan, the wrong student count, a duplicate invoice? Write to us and we will correct it, refunding the difference to the account it was paid from.
• Approved subscription refunds are issued within seven working days to the original payment method, and the bank takes its usual few days after that.

Getting your data back

Cancelling is not the same as being locked out. Whenever a school ends its subscription it may ask for a copy of its records — students, attendance, fees, marks — and we will provide it in a usable format before anything is deleted. What happens after that is in the privacy policy.

How to ask

For school fees: your school office. They hold the money and the decision.

For a subscription: write to [email protected] from an address the school has registered with us, or call +91 6182 464 209. Tell us the school, the invoice and what went wrong. We reply to every refund request, including the ones we decline, and we say why.